Safety transparency report

How they are counted

The numbers come from DeepShrink’s own records and are counted after the quarter ends, by calendar quarter in UTC. A safety record says that something happened: the level, which check noticed it, where in the app and whether the support shown was opened. It holds none of anyone’s words.

Records of accounts deleted before the count are gone and are not included, and safety records are kept for 365 days.

How no one can be singled out

Any number under 10 is shown as “fewer than 10”, and every larger number is rounded to the nearest 10. The report holds no words, no account ids and nothing about one person, and the exact numbers are not kept.

What is not counted

The report counts only the numbers above. Among what it leaves out:

• Messages the checks found nothing in. Every message is checked, but only a flag is recorded, so the report counts flags, not checks.
• What anyone wrote, or anything that could point to them.
• Whether someone was in fact at risk, or what they did after seeing support: DeepShrink cannot know.
• Calls to support lines and visits to services outside DeepShrink.

Corrections

A published report does not change. If we find a mistake, a dated correction appears under that report.